The Netherlands Gambling Authority (Kansspelautoriteit, KSA) warned licensed online casino 711 after it required players who deposited with methods other than a regular bank account to wager their deposit before withdrawing. The KSA says a player's own deposited balance must be paid out immediately on request. Wagering conditions are allowed only when they are tied to a bonus the player accepted, and an anti-money laundering check may delay a payout briefly but cannot become a permanent block or a requirement to play the money first. 711 changed its procedure and now refunds such deposits to the original payment method.
- The KSA warned 711 B.V. for requiring some players to wager their deposits at least once before withdrawal; no fine was announced.
- Dutch rules: deposited funds must be paid out on request. Wagering requirements are only acceptable when linked to an accepted bonus, under strict conditions.
- AML checks can justify a short payout delay, never a standing condition to play the money through.
- This is the KSA's third public action on wagering-before-withdrawal since it first warned operators in March 2024, and follows a €886,000 duty-of-care fine on 711 in June 2026.
- 711's license runs to March 2027, so the episode lands in the record the KSA reviews for follow-up licenses.
The Netherlands Gambling Authority (Kansspelautoriteit, KSA) has warned licensed online casino 711 over a withdrawal condition that forced some players to play through their own money before they could take it out. The case is small in sanctions terms, but it restates a rule every Dutch licensee should already have built into its cashier: a player's deposit is the player's money, and it has to be paid out when the player asks for it.
What happened
The KSA received a report that 711 B.V. applied a wagering requirement to players who deposited with payment methods other than a regular bank account. Those players had to wager their deposit at least once before they could withdraw it. 711 told the regulator the condition was part of its anti-money laundering (AML) procedure.
The KSA called the practice highly undesirable and opened talks with the operator straight away. 711 changed its procedure so it does not happen again, and players who do not want to wager their funds can now have them refunded to the payment method they used. No fine was announced, but the KSA said it can act more strictly if the breach recurs.
The Dutch payout rule
The KSA's position is simple. When a player wants to withdraw deposited money, the balance must be refunded immediately, and operators may not impose structural conditions that prevent an immediate payout. A wagering requirement is acceptable only when it is attached to a bonus the player chose to accept, and even then under strict conditions.
This is not a new interpretation. The KSA first told operators about payout obligations and their limited exceptions in March 2024, and this is its third public action on wagering-before-withdrawal conditions. In its view, this type of violation should no longer occur. Withdrawal conditions fall within the duty of care, which, with AML under the Wwft, is among the five priorities of the KSA's 2026 supervisory agenda.
AML is not a reason to keep funds
711's defense was AML, and the KSA's answer is the most useful part of the case for compliance teams. An operator may delay a payout while it investigates, but the delay must be as short as possible and cannot become a permanent suspension. Requiring the player to wager a deposit at least once is not an AML measure the KSA accepts, even when the payment method carries more risk.
The logic holds beyond the Netherlands. Wagering a deposit does not verify the source of funds or the player's identity; it only exposes the money to the house edge. If a payment method raises AML concerns, the proportionate tools are enhanced due diligence, a return of funds to the original payment method, or a refusal of that method at deposit, not a play-through condition at withdrawal.
711's enforcement record
711 B.V. received its Dutch remote gambling license on 15 March 2022, among the first operators licensed after the market opened in October 2021. The license covers casino products on 711.nl and runs until 15 March 2027.
The warning follows a €886,000 fine the KSA imposed in June 2026 for duty-of-care failures. The KSA reviewed ten customer files from February 2022 to June 2024, selected for warning signs such as large losses, frequent multi-day play and late-night gambling, and found infringements in every one.
The timing matters. The original 2021 licenses expired at the end of September 2026, and the KSA granted the first eight follow-up licenses in September for October 2026 to September 2031. Under its 2026 licensing policy rules, applicants with enforcement history in the last five years must explain what went wrong and how they will prevent it, and a weak answer can lead to refusal or extra conditions. See our Netherlands online gambling license guide for the renewal framework.
What operators should check
- Cashier logic: make sure no withdrawal path requires deposited funds to be wagered unless a bonus the player accepted is attached, with the bonus terms disclosed before acceptance.
- AML holds: document a maximum review period, the trigger and the outcome for every payout hold, and refund to the original payment method where verification fails.
- Payment method risk: manage higher-risk methods at deposit (limits, enhanced checks or exclusion), not by trapping funds at withdrawal.
- Renewal file: keep a remediation log for every KSA contact, because it becomes evidence in the next license application.
Operators preparing a Dutch application or follow-up license can review the wider market rules in our EU regulated markets comparison, and our compliance and AML team can audit cashier and AML procedures before the regulator does.
Frequently asked questions
What did the KSA warn 711 about?
711 required players who deposited with payment methods other than a regular bank account to wager their deposit before they could withdraw it. 711 said the step was part of its anti-money laundering procedure. The KSA said deposited money must be refunded immediately when a player asks, and operators may not impose structural conditions that prevent that.
Can a Dutch casino require players to wager their deposit before withdrawing?
Generally no. The KSA accepts a wagering requirement only when it is attached to a bonus the player chose to accept, and even then under strict conditions. Outside bonuses, a player's own deposit must be paid out on request.
Can an operator delay a withdrawal for anti-money laundering checks?
Yes, but only as long as the check genuinely requires. The KSA says the delay must be as short as possible and cannot turn into a permanent suspension or a requirement to wager the funds.
Was 711 fined?
Not for this breach. The KSA warned 711, which changed its procedure and now refunds deposits to the original payment method. Separately, the KSA fined 711 €886,000 in June 2026 for duty-of-care failures between February 2022 and June 2024.
Why does this matter for license renewals?
Dutch licenses run for up to five years and renewal is a new application. Under the KSA's 2026 licensing policy rules, applicants with enforcement history in the previous five years must explain what went wrong and how they prevent a repeat. 711's license runs until 15 March 2027.
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Sources
- Focus Gaming News: Gambling operator warned for breach of withdrawal rules in the Netherlands (opens in a new tab)
- Gambling.com: Dutch regulator calls out online casino 711 over withdrawal rules (opens in a new tab)
- iGaming Business: KSA imposes €886,000 fine on 711 B.V. for failing duty of care (opens in a new tab)
- iGaming Business: KSA issues first eight follow-up licences (opens in a new tab)